Lifetime Guarantee

At Homesoko, we stand by the quality and durability of our products. Your satisfaction is our priority, which is why we offer a 30-day return window and a lifetime guarantee on all items purchased through www.homesoko.com.

30-Day Return Policy

If you’re not completely satisfied with your order, you may return it within 30 days of delivery, provided the following conditions are met:

• The item is unused or only lightly tested (e.g. inspected, handled, or briefly trialled).

• The product is returned in its original packaging, including any protective materials and inserts.

• The item is free of visible wear, damage, or modification.

Once we receive and inspect your return, we’ll issue a refund or replacement as per your request.

Lifetime Guarantee

After the 30-day window, your purchase is still protected by our Lifetime Guarantee.

We will repair or replace your product free of charge if it experiences a manufacturer defect or genuine fault—no time limit, no hassle. This includes:

• Structural damage not caused by misuse

• Faulty parts or materials

• Unexpected failure under normal household use

What’s Not Covered

Our Lifetime Guarantee does not cover:

• Damage caused by misuse, accidents, neglect, or unauthorised modifications

• Normal wear and tear from extended use

• Loss or theft of the item

• Returns of used items for reasons unrelated to product quality or function

How to Make a Claim

To start a return or file a Lifetime Guarantee claim, please contact us at:

📧 homesoko.management@gmail.com
Include your order number, a description of the issue, and clear photos if applicable. We’ll guide you through the next steps promptly.

By purchasing from Homesoko, you agree to the terms outlined in this Lifetime Guarantee.

We believe in making products that last—and we’re here for you, every step of the way.