Welcome to the Homesoko FAQ. Below you'll find answers to common questions about our brand, products, shipping, returns, and more. If you can't find what you're looking for, feel free to contact us at homesoko.management@gmail.com — we’re happy to help.

🔎 About Homesoko

What is Homesoko?

Homesoko is a homeware brand dedicated to premium quality, timeless design, and everyday functionality. We focus on curating and creating products that elevate your home experience—starting with our flagship Yūgen Series Pure Titanium Hammered Pan.

Where are you based?

We operate from the United Kingdom and ship worldwide. All our orders are processed through our online store at www.homesoko.com.

🍳 Product Questions

What materials do you use?

Our Yūgen Series pans are crafted from 100% pure titanium, offering durability, lightness, and resistance to corrosion. Titanium is non-toxic, non-reactive, and perfect for both home and outdoor cooking.

Is the titanium pan non-stick?

Titanium itself is not non-stick in the way ceramic or Teflon coatings are. However, when preheated correctly and used with a bit of oil, it offers an excellent cooking surface with natural food release.

Can I use the pan on induction or gas?

Yes, our titanium pans are compatible with all stovetops, including induction, gas, electric, and open flame. They're also oven-safe and suitable for outdoor cooking.

How do I clean the titanium pan?

We recommend hand-washing with warm water and a soft sponge. Avoid using metal utensils or abrasive cleaners to preserve the finish. Over time, natural patina may develop — this does not affect performance.

🚚 Shipping & Orders

Where do you ship?

Everywhere. We offer free worldwide shipping on all orders, no matter your location.

How long does shipping take?

Orders are typically processed within 1–2 business days, and standard delivery takes 4–10 business days depending on your location. Tracking information will be sent once your order ships.

How can I track my order?

Once your order is dispatched, you’ll receive an email with your tracking number and a tracking link. Please allow a short delay for tracking updates to appear.

Can I update or cancel my order?

If your order hasn't been dispatched yet, we may be able to modify or cancel it. Please contact us as soon as possible at homesoko.management@gmail.com with your order number.

📦 Returns & Guarantee

What is your return policy?

You may return your item within 30 days of delivery if it is unused or only lightly tested and in its original packaging. Returns due to change of mind or failed delivery may be subject to additional shipping charges.

Do you offer a product warranty?

Yes — every product comes with a Lifetime Guarantee. After the initial 30-day return window, we will repair or replace any item that has genuine manufacturer defects or material faults. No time limit.

What’s not covered under the lifetime guarantee?

• Normal wear and tear

• Accidental damage, misuse, or modifications

• Cosmetic imperfections from use

• Lost or stolen items

To make a guarantee claim, email us at homesoko.management@gmail.com with your order number and a description of the issue.

📬 Delivery Issues

What if my item arrives damaged or doesn’t arrive at all?

If your item arrives damaged or is lost in transit, contact us and we’ll make it right. We’ll either resend a replacement or issue a refund depending on the situation.

What if my delivery fails or gets returned to sender?

If your package is returned due to an incorrect address, missed delivery attempts, or being unclaimed, we’ll contact you. Re-shipping fees may apply for returned items.

🔐 Privacy & Security

Is my personal information safe?

Yes. We take your privacy seriously. Personal information collected at checkout is used solely to process and ship your order. We never sell or share your data with third parties.

What payment methods do you accept?

We accept all major credit and debit cards, as well as secure online payment methods offered at checkout. Payments are processed via trusted, encrypted gateways.

💬 Contact & Support

How can I contact Homesoko?

You can reach us anytime at homesoko.management@gmail.com. We aim to respond to all inquiries within 1–2 business days.

Still have a question?
We're always here to help. Contact us directly or follow us on social media for updates, offers, and tips on making the most of your Homesoko products.